Xbox One Product Troubleshoot

Please scroll down to find the product(s) you would like troubleshoot support for.

Wired Controller/Arcade Stick

[Product SKU#: XBO-010U, XBO-013U]

- Make sure that your console and software is updated to the latest firmware.

- Turn off the console.

- Remove all wired controller connected to the console.

- (For Arcade Stick) Ensure that Assign Mode is "A-OFF" ("A-ON" will disable normal game play)

- Insert the wired controller cable into the USB slot.

- Turn on the console by pressing the power button on the console (Xbox button does not turn on the console).

- Press the PS button on the controller. Select the User Profile of your choice

- If multiple controllers are connected, ALL controllers must choose different User Profile (e.g. "Guest")

 

If Assign Indicator "green LED" is on, reset all buttons to factory default:

- Turn Assign Mode "A-ON".

- Press the Xbox button.

- Turn Assign Mode “A-OFF”.

 

Racing Wheel

[Product SKU#: XBO-012U]

- Make sure that your console and software is updated to the latest firmware.

- Turn off the console.

- Remove all wired controller connected to the console.

- Make sure that Mode Toggle Switch is toggled to "Steering" and Left Program LED is not illuminating

- Turn the steering wheel to its maximum rotation position once in both directions.

- Press down fully into each to the L pedal and R pedal once.

 

If Left Program LED is illuminating, reset the button assigns to default:

- Press and hold ASN button until Right Program LED illuminates.

- Press the Xbox Button.

 

Pad Mode: For all steering wheel compatible title

Steering Mode: For Steering Mode compatible title only

 

Visit "here(insert link)" for compatibility list (The titles not included on this list may/may not be compatible).

 

Flight Stick:

[Product SKU#: XBO-014U]

- Make sure that your console and software is updated to the latest firmware.

- Turn off the console.

- Ensure the Mode Toggle Switch is toggled to "Pad" ("Flight" is for Flight Mode compatible title only).

- Unplug the controller and plug is back into the console.

- Press the Xbox button on the controller. Select the User Profile of your choice

- If multiple controllers are connected, ALL controllers must choose different User Profile (e.g. "Guest")

 

Regarding Deadzone:

Xbox One ACE COMBAT 7 HOTAS Flight Stick (XBO-014U) is designed to replicate the feel and movement of an actual fighter jet Joystick and Throttle which has a bit of play and may cause it to behave and feel differently compared to how an analog stick responds on a controller.

Additionally, most analog-type controllers requires certain amount of play or "deadzone" in order for the controller to return back to the neutral position to eliminate or reduce any wobbles or unwanted counter-input when it is released. Please note that the amount of play or "deadzone" may vary in game as each software may implement the input of the controller differently.