Please scroll down to find the product(s) you would like troubleshoot support for.
Wired Controller/Arcade Stick
[Product SKU#: XBO-010U, XBO-013U]
- Make sure that your console and software is updated to the latest firmware.
- Turn off the console.
- Remove all wired controller connected to the console.
- (For Arcade Stick) Ensure that Assign Mode is "A-OFF" ("A-ON" will disable normal game play)
- Insert the wired controller cable into the USB slot.
- Turn on the console by pressing the power button on the console (Xbox button does not turn on the console).
- Press the PS button on the controller. Select the User Profile of your choice
- If multiple controllers are connected, ALL controllers must choose different User Profile (e.g. "Guest")
If Assign Indicator "green LED" is on, reset all buttons to factory default:
- Turn Assign Mode "A-ON".
- Press the Xbox button.
- Turn Assign Mode “A-OFF”.
Racing Wheel
[Product SKU#: XBO-012U]
- Make sure that your console and software is updated to the latest firmware.
- Turn off the console.
- Remove all wired controller connected to the console.
- Make sure that Mode Toggle Switch is toggled to "Steering" and Left Program LED is not illuminating
- Turn the steering wheel to its maximum rotation position once in both directions.
- Press down fully into each to the L pedal and R pedal once.
If Left Program LED is illuminating, reset the button assigns to default:
- Press and hold ASN button until Right Program LED illuminates.
- Press the Xbox Button.
Pad Mode: For all steering wheel compatible title
Steering Mode: For Steering Mode compatible title only
Visit "here" for compatibility list (The titles not included on this list may/may not be compatible).
Flight Stick:
[Product SKU#: XBO-014U]
- Make sure that your console and software is updated to the latest firmware.
- Turn off the console.
- Ensure the Mode Toggle Switch is toggled to "Pad" ("Flight" is for Flight Mode compatible title only).
- Unplug the controller and plug is back into the console.
- Press the Xbox button on the controller. Select the User Profile of your choice
- If multiple controllers are connected, ALL controllers must choose different User Profile (e.g. "Guest")
Regarding Deadzone:
Xbox One ACE COMBAT 7 HOTAS Flight Stick (XBO-014U) is designed to replicate the feel and movement of an actual fighter jet Joystick and Throttle which has a bit of play and may cause it to behave and feel differently compared to how an analog stick responds on a controller.
Additionally, most analog-type controllers requires certain amount of play or "deadzone" in order for the controller to return back to the neutral position to eliminate or reduce any wobbles or unwanted counter-input when it is released. Please note that the amount of play or "deadzone" may vary in game as each software may implement the input of the controller differently.