Shipping & Returns

1) Return Policy
HORI (USA) Inc. does not accept returns.  However, customers can return defective products within 90 days of the original purchase when approved for repair/exchange. All returned products must be in the original packaging and include all original contents, including manuals, inserts, cables, accessories, and parts, accompanied by a proof of purchase.

We reserve the right to limit returns to only defective or inoperable products.

HORI (USA) Inc. will not issue a refund for your purchase but will exchange your product with a replacement product.

To return for repair/exchange, please contact us at [email protected]

Customer is responsible for shipping charges on return merchandise, and HORI (USA) will not be held responsible for lost shipment.

2) Cancellation Policy
Once an order has been processed, it can no longer be cancelled.
Please refer to our return policy on how to return your product.

3) Shipping Policy
All shipments will be handled by USPS, UPS, or FedEx.

HORI (USA), Inc. does not process orders, ship, or deliver on weekends.
Please do not consider weekend days when calculating your delivery date.

Please allow 1 to 2 business days for processing time.
Orders are processed everyday Monday through Friday, excluding holidays.

International Order (Includes shipment forwarding services)
We cannot accept international orders, including international shipment forwarding services
and IP address which is not based in United states.  We will refund automatically if credit card is processed.

PO Boxes and APO/AFO addresses
We currently cannot ship to a PO Box or APO/AFO military addresses.

Continental US
Shipping is currently available only to locations in the Continental (lower 48 states) United States. NO International shipping

Holiday Schedule
UPS and other shipping companies have special pickup and delivery schedules for the holidays. Although we make every effort to deliver your package on time, orders placed after December 12 may not arrive on December 24.