Frequently Asked Questions
What is the Flex Controller?
The Flex Controller was created to bring the joy of gaming to more people. While developing the Flex Controller we worked with gamers who affected by Muscular Dystrophy, SMA (Spinal Muscular Atrophy), Cerebral Palsy, and other physical challenges as well as medical professionals to create a truly inclusive product with accessibility in mind. This product was designed and developed under the supervision of Technotool Co., Ltd., who specialize in developing products specifically for the physically challenged.
The Flex Controller is designed and sold specifically for those who can’t use a standard controller. Please do not use this product for anything other than it’s intended purposes as an accessibility controller. This will allow more people who need this product to access it.
What gaming platform is the Flex Controller compatible with?
The Flex Controller is an Officially Licensed controller for the Nintendo Switch and is also compatible with PC games (XInput only) running on the latest version of Windows.
Where can I buy the Flex Controller?
The Flex Controller is sold by Technotool Co., Ltd. Please check here to see if there are distributors in your region: https://stores.horiusa.com/flex-controller-for-nintendo-switch-distributors/.
If the Flex Controller is not available in your region, it can be purchased directly from HORI (U.S.A) via our webstore.
Which products are compatible with the Flex Controller?
The Flex Controller allows additional assistive switches and joysticks to be connected via the auxiliary and USB ports. The following products can be used with the Flex Controller to be used as input devices:
Products made by Technotool Co., Ltd.
Products made by HORI
Which external assistive switches can be used with Flex Controller?Any assistive switches that have 3.5mm monaural plug can be used with Flex Controller. Please note that some assistive switches such as assistive switches cause input delay or/and automatic button mashing or holding.
Can I use the eye tracker with the Flex Controller?Yes, Technotools Corporation provides Flex Controller Expansion App (FCEA) for playing games with eye tracker. You can find out more details such as required equipment and software on Technotool Co., Ltd.'s Eye Tracker page.
Can I change the button assignments and/or joystick settings?Yes, the Flex Controller Settings App, provided by HORI, enables to change button assignments and joystick settings such as sensitivity and deadzone. You can find out more details on https://hori.jp/info/flexcontroller_app/dl_en/.
How do I request customer support for the Flex Controller?
For product replacements please contact the place of purchase. For troubleshooting, questions, or other customer support inquiries, please email firstname.lastname@example.org.