HORI Force Feedback Racing Wheel DLX

General Troubleshooting Guide

Support Limitations

Please note that HORI can only provide basic troubleshooting assistance for issues involving software, games, PC hardware, or other products that are not manufactured or developed by HORI.

For issues specifically related to game software, Windows, Xbox system software, PC hardware, or other third-party products, please contact the appropriate game developer/publisher, Microsoft, PC manufacturer, or hardware manufacturer for further assistance.

1. General Troubleshooting

Before You Begin

Before using the HORI Force Feedback Racing Wheel DLX, please make sure the steering wheel firmware is updated to the latest version.

HORI currently provides separate applications depending on whether you are using the racing wheel on a Windows PC or Xbox:

Windows 11/10

Use:

HORI Device Manager Vol.2

Xbox Series X|S / Xbox One

Use:

HORI FFB Device Manager for Xbox Series X|S

These applications are used to update the racing wheel firmware and adjust settings such as steering, Force Feedback, pedals, button assignments, and profiles.

IMPORTANT: Please follow all instructions displayed in the HORI Device Manager when updating the product firmware. DO NOT disconnect the racing wheel while a firmware update is in progress.

After completing the firmware update:

1. Close the HORI Device Manager.
2. Disconnect the racing wheel from the PC or Xbox.
3. Restart the PC or Xbox console.
4. Wait until the system has fully restarted.
5. Reconnect the racing wheel.
6. Allow the steering wheel to complete its automatic calibration.
7. Launch the game.

2. PC Mode / Xbox Mode

The Force Feedback Racing Wheel DLX can be switched between PC mode and Xbox mode.

To change modes:

1. Press and hold the PROFILE button for approximately 3 seconds.
2. The racing wheel will toggle between PC mode and Xbox mode.

Xbox Mode

A white LED above the Xbox logo will illuminate.

PC Mode

The LED above the Xbox logo will not be illuminated.

If the racing wheel is not being recognized correctly, please confirm that it is set to the appropriate mode before continuing with troubleshooting.

3. Check All Connections

Before troubleshooting software or game settings, please check all physical connections.

Confirm the following:

1. The foot pedal cable is securely connected to the Steering Wheel Unit.
2. The supplied AC adapter is securely connected to the Steering Wheel Unit.
3. The AC adapter is securely connected to a working power outlet.
4. The USB cable is securely connected to the PC or Xbox console.
5. The USB cable's Quick Release connector is completely connected.
6. No cables are damaged, pinched, or tangled.

If the Quick Release connector is not completely connected, the racing wheel may not function correctly.

When reconnecting the product, do not press any buttons while connecting the plugs. HORI also advises against plugging or unplugging the racing wheel while it is in use.

4. Steering Wheel Initialization / Calibration

When the racing wheel is connected and powered on, the steering wheel will automatically rotate in both directions to perform its initialization and calibration.

DO NOT touch, hold, or prevent the steering wheel from rotating during this process.

Also make sure that:

• Your hands are clear of the steering wheel while it rotates.
• Cables are not wrapped around or interfering with the steering wheel.
• Nothing prevents the steering wheel from completing its full initialization movement.

Interfering with the steering wheel during initialization may result in improper calibration or incorrect steering behavior.

If you accidentally touch or stop the steering wheel during initialization:

1. Disconnect the racing wheel.
2. Restart the PC or Xbox console.
3. Reconnect the racing wheel.
4. Allow the automatic calibration to complete without touching the wheel.

5. Windows PC Recognition / Function Test

If you are using the racing wheel on a Windows PC and the product is not functioning correctly within a game, first confirm that Windows is recognizing the steering wheel and its inputs correctly.

Before performing this test, make sure the racing wheel is in PC mode.

Method 1: Devices and Printers

1. Open Control Panel.

2. Navigate to:

   Control Panel > Hardware and Sound > Devices and Printers

3. Locate the HORI Force Feedback Racing Wheel.
4. Right-click the device.
5. Select Game Controller Settings if available.
6. Select the HORI racing wheel.
7. Select Properties.

Method 2: joy.cpl

Another method is:

1. Press Windows Key + R.

2. Type:

   joy.cpl

3. Press Enter.
4. Select the HORI racing wheel from the list.
5. Select Properties.

The Windows controller function test can then be used to check the wheel, pedals, buttons, and paddle inputs.

6. Testing Steering Wheel Inputs

Within the Windows controller function test, check the following inputs.

Steering Wheel

Slowly turn the steering wheel fully to the left and then fully to the right.

The corresponding steering axis should respond as the steering wheel is turned.

The movement should register consistently throughout the steering range.

Buttons

Press each button individually.

Confirm that the corresponding button indicator registers within the Windows controller test.

Paddle Shifters

Pull the:

• Left Paddle
• Right Paddle

Confirm that each paddle registers correctly.

Directional Pad

Press each direction on the Directional Pad and confirm that the input registers.

If an Input Does Not Register

If a button, paddle, steering input, or other control does not respond correctly:

1. Disconnect the racing wheel.
2. Restart the PC.
3. Reconnect the racing wheel.
4. Confirm that the racing wheel is in PC mode.
5. Open the HORI Device Manager Vol.2.
6. Check for available firmware updates.
7. Repeat the Windows controller test.

If the input still does not register correctly in Windows, please contact HORI USA Support for further assistance.

7. Pedal Troubleshooting

The Force Feedback Racing Wheel DLX includes a three-pedal unit with adjustable:

• Accelerator
• Brake
• Clutch

Pedal sensitivity can also be adjusted through the HORI application.

If one or more pedals are not functioning correctly, first test the pedal inputs.

On Windows PC

Open the Windows controller function test and press each pedal individually.

Confirm that the corresponding input changes when pressing:

1. Accelerator
2. Brake
3. Clutch

Press each pedal gradually through its full range and confirm that the input responds consistently.

If the Pedal Works in Windows but Not in the Game

Check the game's controller settings and confirm:

• Accelerator is assigned correctly.
• Brake is assigned correctly.
• Clutch is assigned correctly.
• The appropriate pedal axis is selected.
• Pedal deadzone is not set too high.
• Pedal sensitivity is properly adjusted.
• The pedal axis is not incorrectly inverted.
• There are no conflicting controller assignments.

If necessary, remove the existing pedal assignments and manually assign the pedals again.

If the Pedal Does Not Respond in Windows

1. Disconnect the racing wheel.
2. Check the pedal cable connection.
3. Reconnect the pedal cable securely to the Steering Wheel Unit.
4. Restart the PC.
5. Reconnect the racing wheel.
6. Check for firmware updates.
7. Repeat the Windows controller test.

NOTE: The Truck Control System's pedal recalibration procedure should not be used for the Force Feedback Racing Wheel DLX unless specifically instructed by HORI Support. The DLX documentation instead provides pedal sensitivity/settings adjustments through the companion application.

8. Steering Sensitivity / Deadzone / Rotation Angle

The Force Feedback Racing Wheel DLX supports adjustment of steering characteristics through the HORI companion application, including settings such as:

• Steering deadzone
• Steering response / sensitivity
• Rotation angle
• Pedal sensitivity
• Force Feedback
• Button assignments
• Profiles

The steering wheel supports up to 900° of rotation.

If steering feels too sensitive, too slow, or does not correspond correctly with the steering movement shown in the game:

1. Confirm that the steering input operates correctly in Windows.
2. Open the HORI Device Manager.
3. Check the steering settings.
4. Check the rotation-angle setting.
5. Check the steering deadzone.
6. Check the game's steering sensitivity and deadzone settings.
7. Make small adjustments and test the wheel again.

Please note that individual games may require different steering and rotation-angle settings.

9. Profiles / Button Mapping

The Force Feedback Racing Wheel DLX supports up to eight profiles.

Pressing the PROFILE button normally cycles through the available profiles.

The Profile LED indicates the currently selected profile:

• Profile 1: No LED
• Profile 2: Green
• Profile 3: Yellow
• Profile 4: Red
• Profile 5: Purple
• Profile 6: Blue
• Profile 7: Light Blue
• Profile 8: White

Profiles and button assignments can be configured through the HORI companion application.

If Buttons Perform Unexpected Functions

1. Check which profile is currently selected.
2. Open the HORI Device Manager.
3. Review the button assignments for that profile.
4. Reset the applicable profile to its default settings if necessary.
5. Save/apply the settings.
6. Launch the game and test the controls again.

Also check the game's controller mapping for duplicate or conflicting assignments.

10. Force Feedback Not Working

If Force Feedback is weak, missing, or not functioning correctly:

1. Confirm that the supplied AC adapter is properly connected.
2. Confirm that the racing wheel firmware is updated to the latest version.
3. Restart the PC or Xbox console.
4. Reconnect the racing wheel.
5. Allow the steering wheel to complete its automatic calibration without touching it.
6. Confirm that the correct PC / Xbox mode is selected.
7. Confirm that Force Feedback is enabled within the game.
8. Check the game's Force Feedback strength settings.
9. Confirm that the game is listed as compatible with the Force Feedback Racing Wheel DLX.

Xbox Series X|S / Xbox One

If Force Feedback is not functioning correctly on Xbox, also make sure the Xbox console has been updated to the latest available system software.

HORI specifically recommends checking for the latest Xbox system update when experiencing loss of Force Feedback or abnormal back-and-forth steering movement.

Important: Game Compatibility

Force Feedback support can vary by game.

A game recognizing the steering wheel does not necessarily mean that every function, including Force Feedback, is supported.

Please check the official HORI Force Feedback Racing Wheel DLX Compatibility List for the applicable game before determining that the racing wheel is malfunctioning. HORI's compatibility chart provides game-specific compatibility notes and, for some titles, recommended settings.

11. Steering Wheel Shaking / Oscillation

If the steering wheel continuously shakes or moves rapidly from side to side during gameplay, Force Feedback may be oscillating.

This can occur when the game is applying too much Force Feedback and the steering wheel repeatedly attempts to correct itself.

HORI recommends the following:

1. Open the game's Force Feedback settings.
2. Reduce Force Feedback Strength to a low setting.
3. Test the steering wheel.
4. Gradually increase the Force Feedback strength.
5. Stop increasing the setting before the wheel begins to shake or oscillate.

Reducing the steering-wheel rotation angle may also help in certain games.

HORI recommends 540° as a useful starting point when troubleshooting this behavior.

Once the shaking has stopped, adjust the Force Feedback strength and rotation angle according to your preference.

12. Steering Wheel Moving Back and Forth by Itself

If the steering wheel begins moving back and forth on its own or becomes difficult to control:

1. Close the game.
2. Disconnect the racing wheel.
3. Restart the PC or Xbox console.
4. Confirm that the system software is fully updated.
5. Confirm that the racing wheel firmware is fully updated.
6. Reconnect the racing wheel.
7. Allow automatic calibration to finish without touching the wheel.
8. Launch the game.
9. Reduce the game's Force Feedback strength.
10. Test the wheel again.

On Xbox, HORI specifically recommends updating the console to the latest system software when experiencing this type of Force Feedback behavior.

If the wheel continues oscillating, try reducing the rotation angle to approximately 540° as a troubleshooting starting point.

13. Force Feedback Feels Too Strong / Too Weak

Force Feedback strength can vary considerably between games.

If Force Feedback feels too strong:

1. Lower the Force Feedback strength within the game.
2. Check the Force Feedback settings within the HORI application.
3. Reduce the settings gradually and test after each adjustment.

If Force Feedback feels too weak:

1. Confirm that the AC adapter is connected.
2. Confirm that Force Feedback is enabled in the game.
3. Confirm that the game officially supports Force Feedback with the DLX.
4. Increase Force Feedback strength gradually.
5. Check the HORI compatibility chart for game-specific recommended settings.

Do not assume that maximum Force Feedback settings will provide the best result. Excessively high settings may cause oscillation or unstable steering.

14. Game Compatibility / Game-Specific Issues

Compatibility differs between games.

Some games may:

• Support the racing wheel and Force Feedback without additional adjustment.
• Require specific in-game settings.
• Require different rotation-angle settings.
• Require button reassignment.
• Support the racing wheel but not Force Feedback.
• Have limitations with certain controls.
• Not support the racing wheel at all.

HORI maintains an official compatibility chart for the AB05-001U/E Force Feedback Racing Wheel DLX with notes and recommended settings for individual games.

Please check the HORI compatibility chart before troubleshooting a game-specific problem.

If the game is not listed as compatible, HORI cannot guarantee that the racing wheel or all of its functions will operate correctly.

15. Product Works in Windows but Not in the Game

If the steering wheel, buttons, paddles, and pedals all function correctly within the Windows controller test but do not operate correctly within the game, this generally indicates that Windows is successfully receiving input from the HORI hardware.

Please check the following within the game:

1. Confirm that the HORI Force Feedback Racing Wheel DLX is selected as the active controller.
2. Review the game's controller/input assignments.
3. Reassign the affected controls manually if necessary.
4. Check steering sensitivity.
5. Check steering deadzone.
6. Check the steering rotation-angle setting.
7. Check accelerator, brake, and clutch assignments.
8. Check Force Feedback settings.
9. Check for duplicate or conflicting controller assignments.
10. Reset the game's controller settings to default and configure the wheel again if necessary.
11. Confirm that the game is listed as compatible on HORI's compatibility chart.

If the racing wheel functions correctly within Windows but the issue occurs only within a specific game, please contact the game developer/publisher for additional game-specific support.

16. Product Is Not Recognized on Windows PC

If the racing wheel is not detected correctly by Windows:

1. Confirm that the racing wheel is set to PC mode.
2. Disconnect the racing wheel.
3. Restart the PC.
4. Wait until Windows has fully loaded.
5. Reconnect the foot pedals and AC adapter to the Steering Wheel Unit.
6. Confirm that the USB Quick Release connection is securely connected.
7. Connect the USB cable directly to the PC.
8. Open HORI Device Manager Vol.2.
9. Confirm that the device is detected.
10. Check for available firmware updates.
11. Open joy.cpl and check whether the racing wheel appears.
12. Test the buttons, steering, paddles, and pedals.

If possible, try another USB port on the PC.

While troubleshooting, connecting the wheel directly to the PC rather than through additional USB accessories or adapters can also help isolate the connection.

17. Product Is Not Recognized on Xbox

If the racing wheel is not detected correctly by the Xbox console:

1. Confirm that the racing wheel is set to Xbox mode.
2. Confirm that the white LED above the Xbox logo is illuminated.
3. Disconnect the racing wheel from the console.
4. Completely restart the Xbox console.
5. Confirm that the Xbox system software is updated.
6. Check the pedal and AC adapter connections.
7. Confirm that the USB Quick Release connector is fully connected.
8. Reconnect the racing wheel directly to the Xbox console.
9. Allow the wheel to complete its automatic calibration.
10. Do not touch the steering wheel while it is calibrating.
11. Launch the game and test the controller.

If the wheel is recognized by Xbox but does not function correctly in only one game, check the HORI compatibility chart and the game's controller settings.

18. 7-Speed Racing Shifter

If using the HORI 7-Speed Racing Shifter for Windows 11/10 (HPC-042U) with the Force Feedback Racing Wheel DLX on Xbox Series X|S or Xbox One, the racing wheel firmware must be updated to the latest version.

HORI specifically instructs users to update the Force Feedback Racing Wheel DLX firmware when using the 7-Speed Racing Shifter.

If the shifter is not recognized:

1. Update the Force Feedback Racing Wheel DLX firmware.
2. Confirm all shifter connections.
3. Restart the console or PC.
4. Reconnect the racing wheel and shifter.
5. Check the game's shifter compatibility and transmission settings.

Please note that shifter compatibility and available transmission modes vary by game.

19. If the Issue Continues

If the Force Feedback Racing Wheel DLX continues to malfunction after completing the troubleshooting above, please contact HORI USA Support.

When contacting us, please provide as much of the following information as possible:

• Product name: HORI Force Feedback Racing Wheel DLX
• Model number: AB05-001U, if applicable
• Product serial number
• Platform:
  • Windows PC
  • Xbox Series X
  • Xbox Series S
  • Xbox One
• Windows version or Xbox system version
• Game title
• Game version, if available
• Detailed description of the issue
• Whether the issue occurs with:
  • Steering
  • Force Feedback
  • Accelerator
  • Brake
  • Clutch
  • Paddle Shifters
  • Buttons
  • 7-Speed Racing Shifter
• Whether the racing wheel completes automatic startup calibration
• Whether the issue occurs in the Windows controller function test, if using a PC
• Whether the latest firmware has been installed
• HORI Device Manager version / firmware version
• Photos, screenshots, or video showing the issue, if available
• Troubleshooting steps already completed

Providing this information will help HORI USA Support evaluate the issue more efficiently.

HORI USA Support

Please feel free to contact us if you have any questions or if the issue continues after completing the troubleshooting steps above.