PlayStation 4 Product Troubleshoot

Please scroll down to find the product(s) you would like troubleshoot support for.

Wired Controller/Arcade Stick

[Product SKU#: PS4-015U, PS4-043U, PS4-044U, PS4-065U, PS4-066U, PS4-067U, PS4-092U, PS4-098U]

- Make sure that your console and software is updated to the latest firmware.
- Turn off the console.
- Remove all wired controller connected to the console.
- (For Arcade Sticks) Make sure that Assign Mode is "A-OFF" ("A-ON" will disable normal game play).
- Insert the controller cable into the USB slot.
- Turn on the console by pressing the power button on the console (PS button on the controller will not turn on the console).
- Press the PS button on the controller. Select the User Profile of your choice.
- If multiple controllers are connected, all controllers must choose different User Profile (e.g. "Guest").

If Assign Indicator "green LED" is ON, reset all buttons to factory default:
- Turn Assign Mode "A-ON".
- Press the PS button.
- Turn Assign Mode “A-OFF”.

Racing Wheel

[Product SKU#: PS4-052U]

- Make sure that your console and software is updated to the latest firmware.
- Turn off the console.
- Remove all wired controller connected to the console.
- Unplug the controller and plug it back into the console with steering in neutral position.
- Ensure that Platform Toggle Switch is toggled to "PS4-N" and Assign Mode is toggled to "A-OFF".
- Turn the steering wheel to its maximum rotation position once in both directions.
- Press down fully into each to the L pedal and R pedal once.

If Assign Indicator "green LED" is ON, reset all buttons to factory default:
- Press and hold Assign button until Right Program LED turns on.
- Press the PS button.

PS4-N and PS4-S:
PS4-N: For all steering wheel compatible title.
PS4-S: Only for Steering Mode compatible titles only.

Visit "here(insert link)" for compatible title list (The titles not included on this list may/may not be compatible).

Tactical Assault Commander

[Product SKU#: PS4-053(E/U), PS4-054(E), PS4-69(E), PS4-119(E/U), PS4-120(E/U), PS4-124(E/U)]

Download the HORI Device Manager on your Android/iOS device to customize button assignment (For M2, G2, and K2)
Google Play
https://play.google.com/store/apps/details?id=com.hori.device_manager.androidapp&hl=en_US
iTunes App Store
https://itunes.apple.com/us/app/hori-device-manager/id1291647023?mt=8

Flight Stick:

[Product SKU#: PS4-094E/U, PS4-144E/U]

- Make sure that your console and software is updated to the latest firmware.
- Turn OFF the console.
- Remove all wired controller connected to the console.
- Ensure the Platform Toggle Switch is toggled to "PS4".
- Plug the USB plug into the console.
- Press the PS button on the controller. Select the User Profile of your choice.
- If multiple controllers are connected, all controllers must choose different User Profile (i.e. "Guest")

Regarding Deadzone:
PS4-094U (Ace Combat 7 HOTAS Flight Stick for PlayStation4) and PS4-144U (HOTAS Flight Stick for PlayStation4) is designed to replicate the feel and movement of an actual fighter jet Joystick and Throttle which has a bit of play and may cause it to behave and feel differently compared to how an analog stick responds on a controller.
Additionally, most analog-type controllers requires certain amount of play or "deadzone" in order for the controller to return back to the neutral position to eliminate or reduce any wobbles or unwanted counter-input when it is released. Please note that the amount of play or "deadzone" may vary in game as each software may implement the input of the controller differently.