Frequently Asked Questions

1) Privacy
What is your privacy statement?
Please refer to our Policies.

2) Ordering and Shipping
What is your policy for Pre-orders?
Pre-Orders are conducted on a item-by-item basis. When Pre-Orders are placed, the order will be placed on pending status until expected ship date.

Where can you ship to?
Currently, we only accept and ship orders from continental U.S. (48 states).  However, we cannot ship to P.O. Box.
Also, we do not accept international order and we do not ship international.

What forms of payment are accepted?
Currently, we only accept the following forms of Payment:
Visa, Master Card, Discover, American Express

What type of transaction security do you use?
We use 128-bit SSL encryption.

3) Order Status
How long does an order take to process?
Orders are usually processed within 1 to 2 business days if products are available.

How do I track my order?
Your order can be tracked via UPS.com/FedEx.com using the given tracking number.

What is your return policy?
We do not accept returns.  However customers can return defective product when approved for repair/exchange return. The product must be in its original state and must be within 90 days of original purchase.
Please refer to return policy for more information.

What is your cancellation policy?
Once an order has been processed, it can no longer be cancelled.

4) Warranty
What is your warranty policy?
HORI warrants to the original purchaser that the product purchased* new in its original packaging shall be free of any defects in material and workmanship for a period of 90 days from the original date of purchase. *Warranty is void if purchase was not from authorized retailer
Please refer to Warranty page for more information.

5) Support
What is your contact information?
HORI (USA), Inc. prides itself on the quality and performance of our products but if you do require assistance, we can be reached at infous@hori.jp if you encounter any problems.