1) Privacy What is your privacy statement? Please refer to our Policies.
2) Ordering and Shipping What is your policy for Pre-orders? Currently we do not accept any pre-orders.
What forms of payment are accepted? Currently, we only accept the following forms of Payment: Visa, Master Card, Discover, American Express
What type of transaction security do you use? We use 128-bit SSL encryption.
3) Order Status How long does an order take to process? Orders are usually processed within 1 to 2 business days if products are available.
How do I track my order? Your order can be tracked via UPS.com using the given tracking number.
What is your return policy? Returns must be in its original state and must be within 30 days of original purchase. Please refer to return policy for more information.
What is your cancellation policy? Once an order has been processed, it can no longer be cancelled.
4) Warranty What is your warranty policy? HORI warrants to the original purchaser that the product purchased new in its original packaging shall be free of any defects in material and workmanship for a period of 90 days from the original date of purchase. Please refer to Warranty page for more information.
5) Support What is your contact information? HORI (USA), Inc. prides itself on the quality and performance of our products but if you do require assistance, we can be reached at infous@hori.jp if you encounter any problems.
